carelon wellbeing
™️
Disciplines
research
strategy
product design
design system
achievements
Carelon Wellbeing is an employee assistance program (EAP) which is a work-based intervention program designed to assist employees in resolving personal problems that may be adversely affecting their performance.
Every Monday, Rick sat at his desk feeling overwhelmed—productivity down, emotions bottled up. He knew his company offered mental health support, but navigating the platform felt like filing taxes in a language he didn’t speak.
This wasn't just a design bug. It was an emotional barrier.
In a world increasingly aware of mental health, Carelon wanted to reimagine how employees accessed support.
Hence we needed to Design a trustworthy, emotionally intelligent digital space that feels more like a helping hand than a help desk.
In a world increasingly aware of mental health, Carelon wanted to reimagine how employees accessed support.
Hence we needed to Design a trustworthy, emotionally intelligent digital space that feels more like a helping hand than a help desk.
1
Self-serving options
Upfront options for direct access to required resources without having the need to reach out customer service.
2
Information Prioritization
Channels to reduce information overload with gateways for efficient visual and content focused de-clutter.
3
Evolutionary guidance
Guiding members through the experience with ease and proactive communication when needed.
3
Evolutionary guidance
Guiding members through the experience with ease and proactive communication when needed.
4
Client-driven customizations
Providing options for customisation to ensure employer and employee engagement.
4
Client-driven customizations
Providing options for customisation to ensure employer and employee engagement.
5
Real-time updates & feedback
Plan content as well as recommendations based on real-time member behaviour and landscape.
6
Cohesive wellness
Ensuring mental health-focused proactive and dynamic digital experience through multiple channels.
“I’d rather Google a therapist than figure out what my EAP even covers.”
-one genz we interviewed
Built for
Simplicity
Accessibility
Support
Engagement
We reimagined appointment flows, built emotionally attuned landing pages, and gave providers clearer dashboards. Even the emergency help felt... human.
88%
78%
Boost in productivity
Less severe mental health cases
72%
60%
Reduction in absenteeism
Reduction in underperformance
Rick taught me
Good UX isn’t just usable—it’s emotionally intelligent.
Listen without assumption, collaborate across silos, and design for the unseen tension people carry with them.
I left with more than Figma files—I left with perspective.
/prəˈbhaːv/
© 2025 Prabhav Singh. All rights reserved.
Crafted with passion by Prabhav.
Menu